This returns policy applies to purchases made through the online store. e-dictation.com and concerns digital products, software, services, machinery and electronic devices.

🕒 Right of Withdrawal

According to Directive 2011/83/EU, the consumer has the right of withdrawal within 14 calendar days from:

  • the date of receipt of the natural products (machinery / devices) or

  • the date of purchase, where permitted by law.

The exercise of the right of withdrawal takes place after informing the company in writing.

❌ Exceptions to the Right of Withdrawal

The right of withdrawal does not apply for:

🔹 Digital Products & Services

  • Digital products (software, licenses, codes, subscriptions) after delivery or activation

  • Services that have started or completed

  • Personalized or customized services

  • Technical support already provided

Upon completion of the purchase, the customer expressly accepts the immediate provision of the digital content or service and acknowledges that loses the right of withdrawal.

📦 Machinery & Appliance Returns

For machinery and electronic devices, the return is only accepted if:

  • the product is returned within 14 days

  • is located in its original state, without use or installation

  • accompanied by complete packaging, accessories and proof of purchase

Products that have been used, installed or damaged are not accepted for return.

Return costs are borne by the customer, unless it is proven to be a wrong shipment.

⚠️ Defective Devices & Machinery – Manufacturer's Liability

In case a machine or electronic device presents a defect or damage:

  • The manufacturing company is solely responsible., according to the warranty terms it provides.

  • The e-diktyo.com is not responsible for repair, replacement or compensation. for defective products.

  • The customer must contact directly the authorized service or the manufacturer.

The e-dictation.com may optionally provide contact information or facilitate the process, without assuming any legal or financial responsibility.

💰 Money Back (where approved)

In cases where a refund is approved exceptionally:

  • takes place within 14 calendar days

  • is made with the same payment method used in the original transaction

📞 Contact

For information about this policy:

ℹ️ Final Provisions

The business e-dictation.com reserves the right to modify this policy at any time, in accordance with applicable law. Changes are effective from the moment of their publication on the website.