Frequently Asked Questions (FAQ)
What is the process for starting a collaboration?;
The process is simple and quick. First, contact us by phone or via the form Request a Quote to record your needs. We then propose the appropriate solutions and, once we agree on the plan, our team takes care of all the implementation, customization and training for you, so you can get started immediately.
Are your solutions only aimed at large companies or do you also cover small/new businesses?;
We serve businesses of all sizes. From a freelancer or a new startup that needs a basic service, to growing and large companies looking for complete IT, ERP systems and advanced solutions. Each of our solutions is scalable to grow with you.
Do you undertake the full implementation of a project or do I have to find the equipment and software myself?;
At e-diktyo we undertake projects “turn-key projects”. You don't need to look for different suppliers. We study your needs, select and recommend the appropriate software, devices and machinery through a reliable network of partners, and undertake the complete installation and configuration of the project.
Can I combine different services for my business?;
Of course. We design custom solution packages according to the needs and size of your business. Contact us to analyze your requirements and propose the ideal digital upgrade plan.
How are costs determined for your services and products?;
The pricing of our solutions is fully tailored to your needs. Whether it is a monthly service subscription or the purchase of equipment and software, we issue and send you an electronic detailed technical and financial offer tailored to your business, without hidden charges.
Do you provide training on the use of the software and devices you install?;
Of course. The implementation of a project by us always includes full demonstration and training of you and your staff in the use of the new systems. Our goal is for you to feel 100% autonomous and confident in the daily operation of your business from the very first day.
What kind of technical support do you provide after purchasing a service or product?;
We invest in long-term cooperation. We provide comprehensive technical support, remote support for the configuration of your software and direct guidance, so that your business always operates without interruptions.
